Return policy

RETURNS
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Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
original.
Several types of products are exempt from returns. Perishable goods, such as food, flowers, newspapers, and magazines, cannot be returned.
We also do not accept products that are intimate or sanitary, hazardous materials, or flammable liquids or gases.
Additional items that cannot be returned:
* Gift cards
Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also
We will notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a
a certain number of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account again first.
Then, contact your credit card company. It may take some time before your refund is reflected in your account.
official.
Next, contact your bank. Processing time is often required before you see a refund.
If you've done all of the above and still haven't received your refund, you can contact us at info.nnovahome@gmail.com.
Sale items (if applicable)
Only regular-priced items can be refunded. Unfortunately, sale items cannot be refunded.
Changes (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at
info.nnovahome@gmail.com and send your article to: Calle Veracruz, 28, 3A, MOSTOLES, M, 28936, Spain.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your gift.
Return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver chose to have the order shipped to them and then give it to you, we will send a refund to the gift giver and they will find out about your return.
Shipment
To return your product, you should mail it to: Calle Veracruz, 28, 3A, MOSTOLES, M, 28936, Spain.
You are responsible for returning shipping costs. Shipping costs are nonrefundable. If you receive a refund, the shipping cost will be charged to the buyer.
the return will be deducted from your refund.